Política de reembolso
Return & Refund Policy
Last updated: July 9, 2026
At Lanfernal Market, we want every customer to have a clear and reliable shopping experience. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your item.
Return Eligibility
To be eligible for a return, the item must be in the same condition in which you received it.
The item must be:
Unused.
Unopened.
Undamaged.
In its original packaging.
With all original tags, labels, accessories, manuals, and parts included.
Accompanied by proof of purchase or order confirmation.
Items that are opened, used, damaged, missing parts, altered, or not in their original condition may not qualify for a refund.
How to Start a Return
To start a return, contact us at:
Please include:
Your order number.
Your full name.
The item you want to return.
The reason for the return.
Photos of the item if needed.
Returns must be approved by Lanfernal Market before the item is sent back. Items returned without first requesting a return may not be accepted.
If your return is approved, we will provide instructions on how and where to send your package.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Lanfernal Market is not responsible for packages lost or damaged during return shipping. We recommend using a trackable shipping service when returning an item.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
Please include your order number, photos of the product, photos of the packaging, and a clear description of the issue.
We will review the information and determine the appropriate solution, which may include a replacement, refund, store credit, or another reasonable resolution.
Non-Returnable Items
Certain items cannot be returned for safety, hygiene, or product condition reasons.
Non-returnable items may include:
Personal care items.
Beauty products.
Fragrances.
Health or hygiene-related products.
Perishable goods.
Custom or personalized products.
Hazardous materials.
Flammable liquids or gases.
Gift cards.
Final sale or clearance items.
If you have questions about whether a specific item can be returned, contact us before starting a return.
Exchanges
The fastest way to get the item you want is to return the item you received, if eligible, and place a new order after your return is approved.
Refunds
Once we receive your return, we will inspect the item and notify you whether your refund has been approved or denied.
If approved, your refund will be processed to your original payment method within 10 business days.
Please remember that your bank or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at:
Refused Refunds
Lanfernal Market reserves the right to refuse a refund if the returned item is opened, used, damaged, incomplete, missing parts, altered, or not returned in its original condition.
Contact
For any return or refund questions, contact us at:
Lanfernal Market
Website: lanfernalmarket.com
Email: contacto@lanfernalmarket.com
Return address will be provided after your return request is approved.