Shipping policy
Shipping Policy
Last updated: July 9, 2026
At Lanfernal Market, we work to provide a clear, simple, and reliable shopping experience. This Shipping Policy explains our shipping options, estimated delivery times, shipping costs, and customer responsibilities when placing an order through lanfernalmarket.com.
Shipping Options
We currently offer the following shipping options:
Free Economy Shipping
Cost: Free
Estimated delivery time: 3 to 15 business days
Standard Shipping
Cost: $9.95 USD
Estimated delivery time: 3 to 5 business days
Business days do not include weekends or holidays.
Delivery Times
Delivery times are estimates and may vary depending on the customer’s location, product availability, order volume, shipping carrier, weather, holidays, or other circumstances outside our control.
The estimated delivery time begins once the order has been processed and shipped.
Lanfernal Market does not guarantee exact delivery dates, but we will do our best to process and ship each order efficiently.
Order Processing
After placing an order, the customer will receive an order confirmation by email.
Once the order has been processed and shipped, the customer may receive tracking information if available.
Orders may require additional processing time before shipment, especially during holidays, high-demand periods, or operational situations outside our control.
Shipping Address
The customer is responsible for providing a correct, complete, and updated shipping address at checkout.
Lanfernal Market is not responsible for delays, lost packages, returned packages, or additional costs caused by incorrect, incomplete, or misspelled shipping information provided by the customer.
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for paying for a new shipment.
Shipping Delays
Although we work to meet the estimated delivery times, delays may occur due to circumstances outside our control, including:
Shipping carrier delays.
Weather conditions.
Holidays.
High order volume.
Logistics issues.
Incorrect shipping information.
Unexpected situations outside the control of Lanfernal Market.
If your order experiences a significant delay, you may contact us to review the shipping status.
Lost, Damaged, or Incorrect Orders
If you receive a damaged or incorrect product, or if your order has any issue, please contact us as soon as possible at:
Please include:
Order number.
Full name.
Photos of the product, if applicable.
Photos of the packaging, if applicable.
A clear description of the issue.
We will review the case and determine the appropriate solution.
Shipping Costs
Shipping costs are shown during checkout before completing payment.
The customer may choose from the available shipping options at checkout.
Shipping costs are non-refundable, except when the issue was caused by an error from Lanfernal Market, such as sending an incorrect or defective product.
Changes After Placing an Order
Once an order has been placed, we may not be able to modify the shipping address, shipping method, or order details.
If you need to request a change, please contact us as soon as possible at:
We do not guarantee that changes can be made after an order has been processed or shipped.
Contact
For any shipping questions, you may contact us at:
Lanfernal Market
Website: lanfernalmarket.com
Email: contacto@lanfernalmarket.com